Refunds/Re-visits

Routine foot care appointment refund and re-visits:

At same day podiatry, we endeavour to leave all of our customers happy. However, as with any medical treatment, there is no guarantee that any treatment provided will resolve pain or improve your condition. By accepting treatment, you are aware that any treatment provided can also worsen the condition. A refund or a free re-visit/treatment will not be offered in the event that treatment was successfully carried out (for example, if a corn has been successfully removed, but the pain does not go away).

A refund or free second visit will not be carried out in the event that a skin lesion that was debrided or removed comes back. We can not guarantee that any treatment provided will stop skin lesions from returning. Particularly, corns and calluses usually come back, and a second appointment charge will be payable for an additional visits. This is also true for ingrowing toe nails that have been managed conservatively. In the event a skin lesion can not be treated or is not successfully treated, you will be made aware of this during the appointment and no change will be made to you, unless other foot care treatment is provided.

Orthotics:

To secure an order for bespoke orthotics, a non-refundable 50% deposit is payable upfront. This is because of the costs of manufacture and time spent developing the product. The final 50% payment is to be made upon supply of the insoles. As per consumer consumer right laws, you are not entitled to a refund for any custom made produces, as there can not be resold. You are only entitled to a full refund if the wait for the product is delayed 30 days past the agreed date of completion. Orthotics take between 4-6 weeks to be manufactured. This does not include the time it makes to schedule an appointment. This does not include any delays caused by a patients unavailability to receive the device. In the event orthotics do not work, or increase pain, a refund will not be issued, as this is a risk that both the customer and the Podiatrist take at point of sale.

Nail Surgery:

In the event that there is a complication that arises from surgery within the first two weeks (e.g. infection, debris and dressing issues in the first three days), a free review appointment will be offered. After two weeks, if an infection develops, a call-out charge will be payable, as there are many factors after this point that can contribute towards an infection (e.g. inadequate resting, incorrect dressing technique etc). In the event of a surgical complication, such as rapid nail regrowth before the wound has healed, this will be corrected surgically or non-surgically free of charge. A refund, free re-visit or additional surgery will not be offered in the event there is nail regrowth after 8 weeks as this is a known risk that occurs in approximately 4% of patients, as there is no 100% guarantee that surgery will prevent nail regrowth completely. As all surgeries come with risks and complications, a refund will not be issued unless there was a clinical error (for example, local anaesthetic not working prior to the procedure). A 50% deposit is payable to secure a nail surgery booking. the final 50% is payable after the procedure. In the event of cancellation after 48 hours, we will issue half of your deposit back. This is because expensive consumables are purchased for procedures prior to the surgery date. If the surgery is cancelled with less than 24 hours notice, the deposit will not be refunded.

Verruca Treatment:

There is no guarantee that any verruca treatments will get rid of the lesion or reduce pain. A refund will not be issued in the event a verruca does not resolve unless there was a clinical error during treatment, in which case your Podiatrist will inform you about on the day of treatment.

Policies: Policies

Same Day Podiatry Ltd Policies

Data Protection

This privacy policy sets out how Same Day Podiatry uses and protects any information that you give when you use this website and use our services.

Same Day Podiatry is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Same Day Podiatry may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect
We may collect the following information:

name/D.O.B/Medical History
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service. It is a legal requirement for clinicians to keep clinical documentation following any treatment provided and when writing prescriptions. We need this information for:

Internal record keeping. This is to meet legal requirements for clinical documentation.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Reviews:

By submitting a positive review anywhere within the public domain (e.g. google), Same Day Podiatry Ltd may reply to your review comment thanking you for your business. In the event, that a negative review is left, and Same Day Podiatry Ltd feels that this is unjust and/or an inaccurate reflection of events, you agree to Same Day Podiatry responding to the review which may include full details of your conditions, your treatment, full breakdown of your foot condition and services that you accessed. We will not include any personal details including Name, DoB, Address and Telephone Number. This is essential to protect the business's integrity and reputation. If you do not accept these terms and conditions, then do not book with Same Day Podiatry or cancel your appointment if it has already been booked.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

By informing a member of the team
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at samedaypodiatry@outlook.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

I are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Policies: Policies